Check-In
Check-in
on the day of arrival is at 14:00. Upon check-in residents staying in the
apartments, hostel and student houses will be asked to pay a damage deposit of
€ 50.00 which will be refunded upon departure. Residents who arrive during the
night are to leave their ID Card / Passport with the security guard and return to
(Garden View Complex) reception the next morning to pick-up their document/s
and pay the € 50.00 damage deposit. If arrival is early in the day and immediate
access to their room is required, the Complex recommends that the accommodation
is reserved from the night before to guarantee immediate access.
Check-Out
Check-out on the day of departure is at 11:00. When checking out, residents
staying in the apartments, hostel and student houses should allow at least 1
hour for management to check the accommodation and refund the damage deposit.
If a resident fails to allow at least 1 hour, management reserves the right to
refund the damage deposit at a later stage. In order to be checked, the
accommodation has to be vacated and keys returned.
Damage Deposit
The damage deposit of € 50.00 paid on check-in will be refunded (in full or
part thereof) on check-out, upon presentation of the damage deposit receipt and
after the accommodation has been inspected. The damage deposit is held against
any costs that may be incurred in respect of missing items of inventory,
breakages, damages or excessive dirt that students may cause during their stay.
Management also reserves the right to fine residents where disturbances to
other clients or third parties have been reported. In these cases the fine will
be taken from this deposit. It is very important to note that liability is not
limited to € 50.00 and the Complex reserves the right to charge extra money or
take any other necessary measures as and when required. Clients departing
during the night are to pick up their deposit from the main residence (Garden
View Complex) reception the evening before between 18:00 and 23:30.
Cleaning
Cleaning of the accommodation and change of towels and bed linen takes place on
a weekly basis; missing items will not be replaced. Cleaning includes washing
of floors and bathroom/s, and dusting of furniture; cleaning of plates, pots
and pans is not included. Even though cleaning is provided, residents are to
keep their rooms tidy to make cleaning easier and must throw all their rubbish
into the large container situated outside the main entrance of the
accommodation on a daily basis. Rubbish is not to be left to accumulate indoors
as this will attract ants and other unwanted insects. Residents leaving untidy
rooms will not have their accommodation cleaned and may have to pay an
additional fee for extra cleaning services.
Change of Accommodation
– Apartments, Hostel and Student Houses
If a resident changes from one accommodation to another accommodation of
the same category, an administration fee of € 25.00 will be charged. If a resident
changes to accommodation of a superior category, the resident will only be
charged the difference in price. There will be no refund if a resident changes
to accommodation of an inferior category.
Change of Accommodation
– Host Family Accommodation
If a resident changes from one host family to another host family, an
administration fee of € 25.00 will be charged; the administration fee will also
apply if the resident changes to any other type of accommodation. If a resident
changes to accommodation of a superior category, the resident will also be
charged the difference in price. There will be no refund if a resident changes
to accommodation of an inferior category.
Parties
Parties must not be held in the accommodation. Loud music, singing, shouting or
any other disturbance in the accommodation, corridors or any other public area
is not permitted at any time during the day or night. In the event that this
regulation is ignored, each resident registered in the accommodation will be
fined € 12.00 or be ordered to leave the accommodation.
Meals – Apartments,
Hostel and Student Houses
Meal times for residents staying in the apartments, hostel and student houses
who have booked breakfast, half board or full board are as follows:
Continental Breakfast – from 08:00 to 09:00
Packed Lunch – to be picked up from the pool bar or the reception between 12:30
and 13:30
Dinner – from 19:00 to 20:00
A weekly supplement of € 35.00 will apply for residents with special dietary
requirements.
Meals – Host Family
Accommodation
Residents staying with host families are entitled to continental breakfast,
a packed lunch and dinner. Breakfast includes tea or coffee with milk, and an
adequate amount of toast with preserves and cereals; packed lunch usually
consists of 2 bread rolls / sandwiches, a piece of fruit and a small bottle of
water; dinner in the evening includes a variety of dishes and mineral / filtered
water. Residents must respect the meal times established by their family.
Residents should inform their family about the foods they like and don’t like,
when they are not going to eat at the family, or if they would like to eat at a
different time. A weekly supplement of € 35.00 will apply for students with
special dietary requirements.
Inspection of
Accommodation
Management or staff can enter to check the accommodation whenever they deem
it necessary. Pots, pans, plates, cutlery etc. must not be moved from one
accommodation to another. When inspecting the accommodation on departure,
clients will be charged for missing items even if they are in another
accommodation. Posters, photos, postcards, etc. must not be stuck on to the
walls; this is to avoid damaging the plastering – a maximum fee of € 25.00 per
room will be charged for whitewashing. Residents are responsible for missing
items of inventory, breakages and damages in their accommodation; therefore, it
is in the interest of the residents who are sharing accommodation to ensure
that any damage caused in their accommodation is reported to management
immediately.
Cooling and Heating
Air-conditioning in the apartments functions between 20:00 and 06:00. In
winter, the heating functions between 15:00 and 22:00. Residents can pay an
extra € 2.50 per day (one-bedroomed apartments) or € 5.00 per day
(two-bedroomed apartments) so that the air-conditioning / heating operates on a
24-hours basis. Air-conditioning at the hostel is available at a supplement of
€ 5.00 per day. If residents require extra heating, a heater can be hired from reception
at a cost of € 2.50 per day. Use of heaters other than those supplied by the
reception is not allowed. In the event of a heater being found in the
accommodation a charge of € 5.00 per day for the full stay will be made for
each heater. In the case of host family accommodation a heater / fan will be
provided when necessary.
Keys
Every resident will be given his / her own room key. Residents staying in the
apartments, hostel and student houses will be charged € 5.00 for missing or
broken keys. In the case of accommodation with host families, if residents are
given a copy of the house key and this is lost, they will have to pay the full
cost involved to replace the door lock.
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