Safety and Security
Although
a number of security measures are in place to ensure that the Complex is safe,
personal objects are the individual’s responsibility. Residents are advised to
take care of their belongings and never leave them unattended. Residents are
encouraged to hire the safety deposit box which is available in every apartment
and hostel room. Alternatively, residents may deposit their valuables at reception
for safe-keeping or lock their personal belongings in their own luggage.
Residents’ possessions are not covered by the Complex’s insurance policy and
the directors, management or staff cannot be held responsible for the theft,
loss, or damage to valuables even while being held for safe-keeping.
Damages
The full cost must be paid by residents causing any damage to the Complex. In
the case of damages caused in shared accommodation, all residents in the
respective accommodation will be held equally responsible if no single resident
accepts responsibility. Breakages and damages will be charged as they arise.
Queries, Problems and
Issues
Concerns regarding accommodation or any other service provided by the
Complex or its sub-contractors are to be registered with any member of the
management team at reception either verbally at the time of occurrence or in
writing within 24 hours. Queries, problems or issues cannot be resolved unless
this procedure has been followed. No complaints and / or claims for compensation
will be accepted by the Complex if queries, problems or issues are brought to managements’
attention after 24 hours of occurrence or after the enrolment end date.
Expulsion
The Complex expects all its residents to be well-motivated, polite and
considerate towards staff, families, other residents and the public in general.
The Complex may, without being held liable in any manner whatsoever, exclude
residents from any service applied for, if, in the opinion of the directors,
management or staff they appear likely to endanger their own health, safety or
comfort, or that of other residents, or damage the property or reputation of
the Complex, sub contractors or third parties. If a resident regularly
disregards Complex policies and rules, the directors, management or staff
reserve the right to expel the resident. There will be no refund.
Policies and Rules
All residents are bound to abide by the policies and rules of Garden View
Holiday Complex and by the laws governing the country. When a reservation is
made by an agent or third party, the person making the booking is responsible
to inform the resident about the Complex’s terms, conditions, policies and
rules.
Data Protection
By submitting their information, students agree to the storage and use of the
information by Garden View Holiday Complex. All information collected by the
Complex will not be passed on to any other organisation or third party and will
be stored and processed in accordance with the Data Protection Act of the
country.
Force Majeure
The directors, management or staff cannot be held responsible for failure to
comply with any of their obligations if this is due to a situation beyond the
Complex’s reasonable control. No compensation will be offered by the Complex.
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